Montreal Therapy Center (“MTC“, “we“, “us”, “our“) recognizes the importance of protecting and implementing measures to ensure the confidentiality and privacy of your personal information. The purpose of our privacy policy (the “Policy“) is to describe how we collect, use and disclose your personal information when you use our website, and what your rights are in this regard.
This Policy does not apply to third-party Web sites, including those that may be accessed through links on our Web site. If you visit a third-party Web site, it will have its own policies, which we invite you to consult before submitting your personal information, if applicable.
What is “personal information”?
The term “personal information” refers to any information that relates to a natural person and makes it possible, directly or indirectly, to identify that person. Personal information includes, but is not limited to, name, e-mail address, mailing address, telephone number, date of birth or age, financial and health information. It may also include a computer’s IP address, as well as traffic data and website visits, to the extent that such data is associated with an individual’s personal information.
Business contact information, such as title, e-mail address, business address or telephone number, is public personal information.
What personal information do we collect?
When you use our website, we may collect the following personal information :
- Your personal details, such as name, address, e-mail address and telephone number;
- Information about your health, such as your reasons for requesting a consultation service;
- Information about your availability and schedule for making an appointment with a professional;
- Recruitment information, such as your curriculum vitae.
In all cases, we strive to limit the amount of personal information we collect to that which is strictly necessary for the purposes described in the “What do we use your personal information for?” section. We do not knowingly collect personal information from minors.
Do we collect information through cookies?
When you browse our website, we collect certain information through the use of cookies and other tracking technologies (collectively, “cookies“).
Cookies are small text files containing a unique identification number that are automatically deposited on a visitor’s computer. You can choose whether or not to enable some of these cookies when you connect to our website. If you refuse, your browsing experience may be affected. By clicking on “Allow all” on your first visit to the site, you agree to the storage of cookies on your device.
We use the following categories of cookies:
- Necessary cookies
Necessary cookies help make our website usable by enabling basic functions such as page navigation. The website cannot function properly without these cookies.
- Preference cookies
Preference cookies enable our website to remember information that modifies the way the site behaves or displays, such as your preferred language or the region in which you are located.
- Statistics (or performance) cookies
Statistical cookies help us to understand how visitors interact with our website by collecting and communicating anonymous information about your browsing.
- Advertising cookies
Advertising cookies are used to track visitors through our website and offer them advertising based on their interests.
If you wish to change your consent, you can do so directly in the Cookies settings.
How do we collect your personal information?
We collect your personal information directly from you with your consent when you contact us or fill out an appointment form on our website.
How do we obtain your consent?
Generally, we collect, use and disclose your personal information only with your consent. In some cases, however, the law provides that we may collect, use or disclose your personal information without your consent (for example, when we are required to disclose your information under a subpoena or court order).
By contacting us, voluntarily completing a form with your personal information and browsing our website, you consent to the collection, use and disclosure of your personal information in accordance with this Policy. If you provide us with the personal information of a third party, you represent that you have the necessary consent or authority to allow us to collect, use and disclose such information in accordance with this Policy.
Subject to certain legal or contractual restrictions, you may withdraw your consent at any time by contacting us as indicated in the “How to contact us” section.
For what purposes do we use your personal information?
In general, we use your personal information for the following purposes:
- Providing you with our professional services ;
- Create, maintain and improve our business relationships with you;
- Recruit staff;
- Ensure compliance with our legal and regulatory obligations;
- Any other purpose permitted by law or to which you consent.
With whom do we share your personal information?
Your personal information is accessible only to our employees and agents whose duties require it. We may also share your personal information with third parties, when required by law, or with service providers (for example, our software providers). In the latter case, we take the necessary steps to adequately protect your personal information by adopting specific contractual measures and limiting the sharing of your personal information.
Is your personal information shared outside Quebec?
The personal information we collect is hosted on secure servers that may be located outside Quebec, including elsewhere in Canada. We may also share your personal information with business partners outside Quebec (for example, our software provider located in Toronto) in the course of providing our services. When your personal information is shared outside Quebec in this way, we carry out a privacy impact assessment and put in place contractual commitments to protect the confidentiality of this information.
How long do we keep your personal information?
We retain your personal information only as long as necessary for the purposes set out in the Policy and to comply with our legal and regulatory obligations. After that time, your personal information will be securely destroyed or made anonymous.
How do we protect the confidentiality of your personal information?
The personal information we collect is kept confidential in accordance with applicable legislation. In addition, if you choose to send us personal information by e-mail or through a form available on our Web site, we will use only the information required to respond to your message and follow up on it, ensuring that it is kept confidential.
We also take reasonable organizational, technical and physical security measures to protect your personal information against loss, theft, unauthorized access, use and disclosure. For example, we restrict access to our offices and computer equipment, and make our staff aware of the security and confidentiality of the personal information to which they have access.
What are your rights?
You have the following rights with respect to your personal information:
- Access and obtain a copy of your personal information;
- Correct your personal information;
- Withdraw your consent to the use or disclosure of your personal information, to the extent applicable;
- File a complaint regarding the processing of your personal information.
To exercise any of these rights, please contact us as indicated in the “How to reach us” section.
How can you reach us?
If you would like to know more about the protection of your personal information or wish to exercise your rights or make a complaint, please contact [TITLE] our Privacy Officer, at the following coordinates:
Email: privacy@montrealtherapy.com
How do we update our Policy?
Our Policy may be updated from time to time to reflect legislative or operational changes within our organization. Although notices of updates may be used, the posting of the revised Policy will be deemed sufficient notice. Your continued use of our website constitutes your acceptance of this Policy and any updates.
The Policy was last updated on 01-13-2026.